Refund Policy

1. Eligibility for Returns & Exchanges

Returns and exchanges are accepted only in the following circumstances:

The product received has a manufacturing defect.
An incorrect product, item, or SKU has been delivered.
The product received does not correspond to the product ordered due to an error on our part.

Returns or exchanges will not be accepted for reasons such as change of mind, personal preference, incorrect selection by the customer, or any other reason not specifically covered under this policy.

All return or exchange requests must be raised within 7 days of receiving the order.

The 7-day period will be calculated from the date on which the order is marked as delivered by the relevant logistics partner.

Requests received after the 7-day period may not be accepted.

We strongly recommend inspecting your order as soon as it is delivered and notifying us promptly if you identify any issue.

2. Return & Exchange Window

3. Verification Process

Before approving a return or exchange, we may require you to provide sufficient information to help us verify the issue.

You may be asked to share:

Your order number
Clear photographs of the product received
Clear photographs showing the defect, if applicable
Photographs of the product packaging
Photographs of the shipping label
A short video, where necessary, to help us understand or verify the issue

Our team will review the information provided and determine whether the product qualifies for a return or exchange under this policy.

Providing photographs or videos does not automatically constitute approval of a return or exchange. The request will be subject to verification.

4. Condition of the Product

For a return or exchange to be accepted, the product must:

Be unused and unworn
Be in its original condition
Be returned in its original packaging, wherever applicable
Include all original tags, labels, accessories, and accompanying materials, if applicable
Not show signs of use, washing, alteration, damage, or tampering

Products that have been used, worn, washed, altered, damaged, or otherwise not maintained in their original condition may not be eligible for return or exchange.

5. Return & Exchange Process

In case of an approved return or exchange, the customer will be required to ship the product back to us as per the return instructions provided by our team.

The returned product must be securely packed and sent back in its original condition and packaging.

Once we receive the returned product, our team will inspect and verify the product and the reported issue.

Once the returned product has been received and successfully verified:

The return will be processed in accordance with this policy.
If the return is eligible for a refund, the applicable refund will be initiated.
The refund will be processed within 5 working days after the return has been verified.

For Returns

For Exchanges

Once the returned product has been received and successfully verified:

The exchange will be processed, subject to product availability.
The replacement product will then be shipped to the customer.
The replacement will be dispatched only after the returned product has been received and approved through our verification process.
If the requested replacement is unavailable, we will contact the customer and provide an appropriate alternative resolution.

Please note that customers should not ship any product back without first contacting us and receiving confirmation and return instructions from our team.

6. Return Shipment & Verification

The customer is responsible for securely packing the product before shipping it back to us.

We recommend retaining the return shipment tracking details until the return or exchange process has been completed.

Once the returned product reaches us, it will undergo a verification and quality check to confirm:

The product corresponds to the original order.
The reported defect or issue is present, where applicable.
The product has not been used, altered, damaged, or tampered with.
The product is in its original condition and packaging, wherever applicable.
The return or exchange meets the eligibility requirements of this policy.

Only after successful verification will the applicable return, refund, or exchange be processed.

If the returned product does not meet the eligibility requirements, the return or exchange request may be rejected.

7. Exchange Dispatch

For an approved exchange, the replacement product will be dispatched after the returned product has been received and successfully verified by our team.

The replacement will be shipped to the delivery address associated with the original order, unless otherwise agreed with the customer.

Exchange shipments are subject to product availability.

If the requested replacement is unavailable, we will contact the customer to discuss an alternative resolution, which may include another available product or a refund, as applicable.