Our Commitment to Your Satisfaction

At Ilanko, we stand behind the quality of every product. We're here to assist you if you experience any issues.

Return Policy

Eligibility for Returns

Returns are accepted only when:

  • The product has a manufacturing defect
  • An incorrect item or wrong SKU was delivered

Return Window

  • Requests must be raised within 7 days of receiving your order

Verification Process

  • Share clear photos of the received product
  • Our team verifies the defect or issue
  • Approval is granted based on our assessment

Return Process

  1. Get approval from our team
  2. Securely pack the product
  3. Ship it back to us
  4. Refund processed upon receipt and verification

Important Requirements

  • Product must be unused and in original condition
  • Original packaging must be intact
  • Items not meeting these criteria will not be accepted

Exchange Policy

When You Can Exchange

Exchanges are accepted if:

  • The product has a manufacturing defect
  • An incorrect item was delivered

Timeline

  • Requests must be made within 7 days of delivery

Exchange Process

  1. Share order details and product images
  2. Our team verifies the issue
  3. Once approved, return the item in original condition
  4. Replacement ships upon receipt

Availability

Exchanges are subject to product availability. If your requested item is unavailable, we'll offer an alternative solution or process a refund.

Refunds

Processing Your Refund

  • Refund amount credited within 5 working days
  • Processed only after verification and receipt of returned item

Important

Items that don't meet policy criteria will not be eligible for return or exchange.

Need Assistance?

Contact Us

  • Phone: +91 8511107718
  • Include your order details and supporting images
  • Our team will guide you through the process

We're here to ensure you have the best experience with Ilanko.